True, but it could’ve saved us all a lot of hassle if they acted sooner. Any updates on what their process for the recall is?
I read somewhere that they are sending out shipping labels to return our products. I hope it’s a smooth process. At least this makes for some interesting conversations with fellow firearm enthusiasts!
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Right? It’s like a new club now! I find it a bit humorous though, I just hope they don’t start calling it the “Dura-Touch Flake Club” or something!
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Has anyone received the official notice about the Browning Dura-Touch recall? I’m wondering how to go about returning the affected products.
I’ve seen that the process involves contacting customer service first. They will guide you through the exchange or return steps, which should include a return authorization number and some shipping details.
That sounds easy enough! Does anyone know how long this process usually takes? I’d hate to be left hanging.
I contacted them last Thursday. They said it usually takes 2-3 weeks for them to process returns and send replacements. Make sure to have your receipt ready!
I believe they can look up your purchase if you provide them with the credit card used or the order number. It’s good that they have alternatives! Keep trying if you’re missing something.
That’s a great tip. What if I lost the receipt? Will they still help?
That’s reassuring to know! Has anyone had trouble with their customer service? I’ve heard mixed reviews online.
I had a decent experience. Just be patient and polite. It seems like being friendly goes a long way when dealing with customer support!
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That’s true! A little kindness can make a huge difference. Still, they should have a better response time!
The wait can be frustrating, but think of it as a mini vacation while you await your new product! Who knows, it might even feel like a suspenseful plot twist in a movie!
Haha! That’s one way to look at it. On a serious note, how do you recommend reaching out to them? Phone, email, or chat?